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🔧 Centurion Fitment Centre | Free Delivery on Selected Items | WhatsApp: 061 227 1846
🔧 Centurion Fitment Centre | Free Delivery on Selected Items | WhatsApp: 061 227 1846

Shipping policy

Shipping Policy

1. Purpose

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from Alpha Accessories. It ensures clarity, transparency, and compliance with South African consumer protection laws, including the Consumer Protection Act (CPA).

2. Scope

This policy applies to all orders placed with Alpha Accessories. Currently, Alpha Accessories ships only within the borders of South Africa.

3. Principles

  • Orders are shipped securely and efficiently to ensure customer satisfaction.
  • Shipping times are based on stock availability, delivery address, and receipt of payment.
  • Customers are provided with clear options for shipping and self-collection.

4. Shipping Options and Costs

4.1. Door-to-Door Courier Services

  • Alpha Accessories partners with various courier services for door-to-door delivery.
  • Delivery times are typically 2–10 working days, depending on stock availability, delivery address, and payment confirmation.

4.2. Self-Collection

  • Customers may choose to collect their orders directly from Alpha Accessories’ premises in Centurion.
  • Orders for self-collection will be ready based on stock availability and payment confirmation. Customers will be notified when their order is ready for pickup.

4.3. Shipping Costs

  • Shipping costs will be calculated at checkout based on the delivery address and package weight.
  • Free shipping promotions or discounts may apply as advertised.

 

5. Delivery Terms

5.1. Accurate Delivery Information

  • Customers must provide accurate delivery details, including:
    • Full name and physical address (no P.O. Boxes).
    • Contact number.
    • Any specific delivery instructions.

5.2. Delivery Timeframes

  • Orders will be processed and dispatched within 2–10 working days after payment is received, depending on stock availability and delivery location.
  • Delivery times may vary during holidays or peak periods.

5.3. Requesting Waybill Numbers

  • Customers can request their waybill number by sending an email to info@alphaaccessories.co.za. This will allow customers to track their shipment.

5.4. Failed Deliveries

  • If delivery fails due to incorrect or incomplete information provided by the customer, additional charges for redelivery may apply.

6. Tracking and Notifications

  • Once an order is shipped, customers will receive an email or SMS notification with the tracking details.
  • Customers can use the provided waybill number to track their shipment through the courier’s website or by contacting Alpha Accessories.

7. Self-Collection from Fitment Centre

  • Customers selecting the self-collection option can collect their orders from Alpha Accessories’ premises in Centurion.
  • Collection times will be communicated once the order is ready.
  • Customers must present their order confirmation and a valid ID when collecting their items.

 

 

 

8. Lost or Delayed Shipments

  • For lost or delayed shipments, customers are advised to contact Alpha Accessories at info@alphaaccessories.co.za.
  • Alpha Accessories will work with the courier to resolve the issue and provide a resolution, such as a replacement or refund.

9. Returns Due to Delivery Issues

  • If a package is returned to Alpha Accessories due to failed delivery attempts, the customer may be required to pay additional shipping fees for redelivery.
  • Refunds for undeliverable packages will exclude original shipping costs.

10. Contact Information

For any shipping-related questions or concerns, customers can contact Alpha Accessories at:

  • Email: info@alphaaccessories.co.za
  • Phone: 061 227 1846 / 010 001 1039

11. Monitoring and Review

  • This policy will be reviewed annually or as necessary to reflect changes in shipping practices or legislation.

12. Compliance with Legislation

This policy complies with the Consumer Protection Act (CPA) and other applicable South African laws to ensure fair and transparent shipping practices.